Skip to main content

​
Why sync?

Vinkit retrieves your data from your connected selling platforms (active listings, sales, inventory, etc.). To work with up-to-date data, you need to launch a sync regularly.
Some data syncs automatically in the background. Manual sync is useful when you have just modified your listings or need fresh data immediately.

​
Launch a sync

1

Access the sync

From your dashboard, click the Refresh data button (circular arrows icon) in the top right corner of the page.
2

Select what you want to sync

You can choose to sync:
  • Everything — syncs all your data (articles, sales, finances)
  • Articles only — updates your listings
  • Sales and finances — updates your transactions and financial statistics
3

Wait for the sync to complete

A progress bar is displayed to show the progress.
Do not close the tab or leave the page during the sync. If you interrupt the process, your data may be incomplete or inconsistent.
The duration depends on the volume of your data:
4

Verify the sync is complete

The sync is complete when:
  • The progress bar reaches 100%
  • The message “Sync complete” is displayed
  • The last sync date is updated (visible at the top of the dashboard)
Always check the last sync date displayed on the dashboard before working with your data. If it is outdated, run a refresh.

​
Automatic sync

Vinkit performs automatic syncs at regular intervals. You can configure the frequency:
  1. Go to Settings > Sync.
  2. Choose the frequency: every hour, every 6 hours, or daily.
  3. Click Save.

​
Sync troubleshooting

  1. Wait at least 5 minutes — large volumes of data take time.
  2. If the progress bar is not moving at all, refresh the page (F5 or Ctrl+R).
  3. Relaunch the sync.
  4. If the problem persists, log out and log back in, then try again.
  • Make sure the articles are actually published on your selling platform (drafts are not retrieved).
  • Ensure your platform account is still connected in Settings > Connected accounts.
  • Relaunch a full sync by choosing Everything.
  • Some platforms update their data with a 24 to 48 hour delay.
  • Make sure you are comparing the same period in Vinkit and on your platform.
  • Launch a Sales and finances sync to force the update.
If an error message appears:
  1. Note the exact error message.
  2. Check your internet connection.
  3. Try again after a few minutes.
  4. If the error persists, contact support at support@vinkit.co with the error message attached.