> ## Documentation Index
> Fetch the complete documentation index at: https://help.vinkit.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Refresh and sync data

> Launch a sync and make sure your data is up to date

export const VinkitCTA = () => <div style={{
  display: 'flex',
  gap: '12px',
  marginTop: '16px',
  marginBottom: '16px'
}}>
    <a href="https://vinkit.co/login" style={{
  display: 'inline-flex',
  alignItems: 'center',
  gap: '8px',
  padding: '10px 20px',
  backgroundColor: '#16A34A',
  color: 'white',
  borderRadius: '8px',
  textDecoration: 'none',
  fontWeight: '600',
  fontSize: '14px'
}}>
      Ouvrir Vinkit
    </a>
    <a href="https://chromewebstore.google.com/detail/vinkit-crm-bot-vinted/oeglnknhkgjamieipddbjahfpecinelm" style={{
  display: 'inline-flex',
  alignItems: 'center',
  gap: '8px',
  padding: '10px 20px',
  backgroundColor: 'transparent',
  color: '#16A34A',
  borderRadius: '8px',
  textDecoration: 'none',
  fontWeight: '600',
  fontSize: '14px',
  border: '2px solid #16A34A'
}}>
      Installer l'extension Chrome
    </a>
  </div>;

<VinkitCTA />

## Why sync?

Vinkit retrieves your data from your connected selling platforms (active listings, sales, inventory, etc.). To work with up-to-date data, you need to launch a **sync** regularly.

<Info>Some data syncs automatically in the background. Manual sync is useful when you have just modified your listings or need fresh data immediately.</Info>

## Launch a sync

<Steps>
  <Step title="Access the sync">
    From your **dashboard**, click the **Refresh data** button (circular arrows icon) in the top right corner of the page.
  </Step>

  <Step title="Select what you want to sync">
    You can choose to sync:

    * **Everything** — syncs all your data (articles, sales, finances)
    * **Articles only** — updates your listings
    * **Sales and finances** — updates your transactions and financial statistics
  </Step>

  <Step title="Wait for the sync to complete">
    A progress bar is displayed to show the progress.

    <Warning>
      **Do not close the tab or leave the page during the sync.** If you interrupt the process, your data may be incomplete or inconsistent.
    </Warning>

    The duration depends on the volume of your data:

    | Volume                   | Estimated duration |
    | ------------------------ | ------------------ |
    | Fewer than 100 articles  | A few seconds      |
    | 100 to 500 articles      | 1 to 3 minutes     |
    | 500 to 2,000 articles    | 3 to 10 minutes    |
    | More than 2,000 articles | 10 to 30 minutes   |
  </Step>

  <Step title="Verify the sync is complete">
    The sync is complete when:

    * The progress bar reaches **100%**
    * The message **"Sync complete"** is displayed
    * The last sync date is updated (visible at the top of the dashboard)

    {/* <Frame caption="Synchronisation en cours"> */}

    {/* </Frame> */}

    <Tip>Always check the **last sync date** displayed on the dashboard before working with your data. If it is outdated, run a refresh.</Tip>
  </Step>
</Steps>

## Automatic sync

Vinkit performs automatic syncs at regular intervals. You can configure the frequency:

1. Go to **Settings > Sync**.
2. Choose the frequency: **every hour**, **every 6 hours**, or **daily**.
3. Click **Save**.

## Sync troubleshooting

<AccordionGroup>
  <Accordion title="The sync is stuck">
    1. Wait at least **5 minutes** — large volumes of data take time.
    2. If the progress bar is not moving at all, **refresh the page** (F5 or Ctrl+R).
    3. Relaunch the sync.
    4. If the problem persists, log out and log back in, then try again.
  </Accordion>

  <Accordion title="Articles are missing after the sync">
    * Make sure the articles are actually **published** on your selling platform (drafts are not retrieved).
    * Ensure your platform account is still connected in **Settings > Connected accounts**.
    * Relaunch a full sync by choosing **Everything**.
  </Accordion>

  <Accordion title="Sales figures don't match">
    * Some platforms update their data with a **24 to 48 hour** delay.
    * Make sure you are comparing the same period in Vinkit and on your platform.
    * Launch a **Sales and finances** sync to force the update.
  </Accordion>

  <Accordion title="Error message during the sync">
    If an error message appears:

    1. Note the exact error message.
    2. Check your internet connection.
    3. Try again after a few minutes.
    4. If the error persists, contact support at **[support@vinkit.co](mailto:support@vinkit.co)** with the error message attached.
  </Accordion>
</AccordionGroup>